Pokies Casino Owners Organizational Chart

Running a casino is about more than just hiring dealers, pit bosses and security people. A modern casino is a multi-million-dollar business with a complex organizational structure. Simply having a CEO oversee a general manager is no longer an appropriate set-up. Today's casino CEOs have multiple vice presidents reporting to them.

Most casinos separate table gambling from electronic or slot gambling. Each category of gambling usually has its own vice president who oversees a team of managers. The managers oversee a team of supervisors.

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The slot attendants, dealers and other entry-level positions work under the supervisors and keep the games up and running.

Casinos typically have separate vice presidents for security and surveillance. The surveillance team is responsible for watching the players to ensure that the integrity of the games is not compromised, either through dirty dealing or cheating customers.

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Security, however, maintains the integrity of the physical space. When surveillance sees something happening, they call security to take action on the floor. There's more to a casino than gambling, security and surveillance. A vice president of human resources has to oversee the hundreds or thousands of people that work there. A chief financial officer or vice president of finance handles the company's financial operations, while a marketing vice president runs two campaigns at once -- traditional marketing and advertising activities and player development campaigns to keep existing clients returning.

An argument can be made that a traditional pyramid organizational chart is inappropriate for casinos. A casino is a unique business because almost all of its value and revenue comes from the player -- it doesn't have services to sell to non-players or meaningful inventory that it can liquidate for revenue.

In a web organizational chart, employees of similar levels surround the player, providing him with exceptional service.

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  • Casinos especially rely on well-thought-out business organizational structures, given the nature of their business and the large quantities of money that pass through the doors This involves both strategic and financial planning skills, as this position reports directly to the casino owner or board of directors.
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For instance, at the lower level, a slot-machine attendant would interact directly with a cleaning person facilities to keep the gambling area clean, a cocktail waitress food and beverage to keep the player happy and a player host marketing to recognize the amount of money that the player is spending. The higher levels of the company exist to support the guest service workers. Steve Lander has been a writer sincewith experience in the fields of financial services, real estate and technology.

Skip to main content. Gambling Most casinos separate table gambling from electronic or slot gambling. Security and Surveillance Casinos typically have separate vice presidents for security and surveillance. Operations There's more to a casino than gambling, security and surveillance.

Not there with the Owners Pokies Casino Organizational Chart

The Web Model An argument can be made that a traditional pyramid organizational chart is inappropriate for casinos. References 2 Gaming and Leisure: A Fresh Perspective on the Organizational Chart.

About the Author Steve Lander has been a writer sincewith experience in the fields of financial services, real estate and technology. Suggest an Article Correction.

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  1. Depending on the ownership structure of the casino, the vice president of finance may instead have a direct reporting relationship to a representative of the owners. The vice president of finance is a key position in any casino organization, since the responsibilities of this position include establishing and.:
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Front-line employees need technical skills to fulfill their position responsibilities, whereas employees at the top of the chart require fewer technical skills and more management skills. The management pyramid Fig. Variations based on the size of the operation, as well as the number and type of games offered, are common. The reporting relationships and the assignment of responsibilities may also vary, depending on a number of variables, ranging from the skills and experience of the particular individuals to requirements within the specific gaming jurisdictions.

These variations are too numerous to be addressed in this thread. The typical organization starts with the president and branches out, based on functional responsibilities. The departments are divided along functional lines to provide for specialization as well as separation of responsibilities for accountability and control. The vice presidents of security, human resources, and finance all perform.

For example, it would not be in the best interest of the operation for the director of surveillance, who is responsible for monitoring activity within the casino, to report directly to the vice president of casino operations.

Although at first glance there might appear to be some benefits to aligning the organization in this manner, the director of surveillance must be free to perform responsibilities that include reporting on regulatory violations observed, as well as infractions noted involving casino personnel. The director of surveillance and his or her staff are a key part of the protection of the gaming operation and its assets, and any impairment of these responsibilities has a direct impact on the success of the operation.

Generally, the vice president of finance reports to the president directly. Depending on the ownership structure of the casino, the vice president of finance may instead have a direct reporting relationship to a representative of the owners. The vice president of finance is a key position in any casino organization, since the responsibilities of this position include establishing and tracking performance against budgetary guidelines, auditing the results of operations, regulatory compliance, and, in most casinos, overseeing the cage, credit, and collection functions.

This individual is not only a check and balance on the other operating departments, but is also responsible for safeguarding the assets, including the cash maintained for the day-to-day operation of the casino.

The following are brief position descriptions for many of the key positions indicated in the organizational chart presented Fig. The re- sponsibilities of this position are strategic as well as day-to-day in nature. Ultimately, all personnel report to the president. The person in this position reports to representatives of the owners. Direct reports normally include accounting, cage, credit, collections, information systems IS , and purchasing.

Gaming and gaming compliance are two critical areas of responsibility for this individual. The following are brief descriptions for many of the key positions indicated in the organizational chart presented Fig.

Supervises the shift managers. Supervises the pit managers and all other table games personnel during the shift. Supervises the floorpersons and dealers within the pit and is also responsible for customer relations and games protection.

Supervises the dealers at the assigned tables. Also responsible for compliance with house rules and rating player action. Dealers must comply with house rules for the conduct of the particular game. This position may report to either cage or casino supervisory personnel. Supervises the shift managers and head slot mechanic. Responsibilities include customer relations and verification of large jackpot payouts. Most casinos separate table gambling from electronic or slot gambling.

Each category of gambling usually has its own vice president who oversees a team of managers. The managers oversee a team of supervisors. The slot attendants, dealers and other entry-level positions work under the supervisors and keep the games up and running. Casinos typically have separate vice presidents for security and surveillance.

The surveillance team is responsible for watching the players to ensure that the integrity of the games is not compromised, either through dirty dealing or cheating customers. Security, however, maintains the integrity of the physical space. When surveillance sees something happening, they call security to take action on the floor. There's more to a casino than gambling, security and surveillance. A vice president of human resources has to oversee the hundreds or thousands of people that work there.

A chief financial officer or vice president of finance handles the company's financial operations, while a marketing vice president runs two campaigns at once -- traditional marketing and advertising activities and player development campaigns to keep existing clients returning. An argument can be made that a traditional pyramid organizational chart is inappropriate for casinos.

A casino is a unique business because almost all of its value and revenue comes from the player -- it doesn't have services to sell to non-players or meaningful inventory that it can liquidate for revenue. In a web organizational chart, employees of similar levels surround the player, providing him with exceptional service. For instance, at the lower level, a slot-machine attendant would interact directly with a cleaning person facilities to keep the gambling area clean, a cocktail waitress food and beverage to keep the player happy and a player host marketing to recognize the amount of money that the player is spending.

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