Casino Player Training Business And Development Manager

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  1. 89 Casino Player Development Executive jobs available on nguyensan.me Business Development Executive, Development Director, Business Development Manager and more!:
    Enact and support marketing strategies in respect to the retention, reclamation and development of casino patrons under supervision of casino hosts and. The Executive Casino Host for Asian Player Development is responsible for guest acquisition, maintenance and retention. Training & Development Manager. Laguna. Goal Setting; Decision Making; Money Management; People Skills; Business Ethics I believe you do and I will help you understand why these skills are necessary to have in your casino hosts to move your player development team from being casino concierges to a sales driven team that shows results. The Casino Host. Levels of Casino Host. Director; Player Development [Executive]; Executive Casino Host; Manager; Table Host; Slot Host; Ambassador. Sub categories. Branch Office Host; independent Rep. Casino Host Training. The purpose of the Casino Host is to consistently increase gaming revenues from the.
  2. I know the importance of driving incremental business, not being “bullied”, and protecting the ROI. All my training is customized for your property and demographics. Over 25 years of TALKING TO THE PLAYERS and casino player development experience; Slot Host, Casino Host, Marketing Manager, Director & VP of PD.:
    While carrying out the job duties listed below, the Player Development Manager contributes to our continued business success by providing unsurpassed guest service, personal and professional dedication to our Mission, Vision, and Values, and demonstrating a high level of integrity and ethical standards. CAREER PROFILEDuties: Develops and cultivates casino players to bring in new business and retain current customers. Alternate Title(s): Director of Casino Player Player Development Executives may also be responsible for hiring, training, and directly supervising casino hosts. At many casinos, Player.

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Once the quarterly team benchmark is achieved, qualified Casino Host Training will be eligible to receive a team incentive payout. Adjustments to the incentive program may be made as needed to ensure the program fairly rewards the Casino Casino Host Training for their results. At the discretion of upper management, adjustments may be made as a group or individually if the following conditions exist:. A Casino Host will have no right to any Incentives beyond the last day of employment.

Personal one-on-one guest service, aggressive sales initiatives, superior teamwork and an incentive program are the drivers of this goal. Hosts are challenged to increase the monthly tracked theoretical gaming worth of this target group by identifying new prospects and providing excellent guest service to our new and existing target guests.

Hosts will assist players by answering questions regarding the use and benefits of the Tiered Cards and the benefit of play consolidation. They will also assist in addressing player problems within their authority or will notify the appropriate person to solve the problem.

New players will be identified on a monthly basis and will be systematically assigned to each host. Hosts are then required to contact these new players on a bi-weekly basis.

During their rounds of the casino, Hosts will pay particular attention to the high limit Slot and Table Games areas. When a new prospect is found in these areas, they will be introduced by a Slots or Table Games team member so appropriate proactive comping and relationship building can take place.

In the event that the Host is unable to make personal contact with the guest, they will be responsible for contacting the guest by telephone or asking assistance from a team member to ensure the guest is met. Developing solid relationships with the target players and great telemarketing and organizational skills are critical to achieving success in this area.

Achieving a higher daily theoretical gaming win from target players is another key objective of the program. Hosts will accomplish this by:. Determining the reasons for change and proactively managing the situation will be critical skills for a Host. Through various supplied reports, hosts will be able to identify potential defection and act immediately. Immediate follow-up and constant attention paid to players is paramount. The success of this program depends on dedicated, professional and consistent service offered by all Hosts.

Hosts will aggressively prospect for new target players who have not been to Player development systems, llc or are not yet loyal to our Brand. Hosts will identify themselves as Player development systems, llc hosts and invite potential target guests to visit their professional or social setting.

It is crucial for Hosts to always maintain a professional image, on and off duty. Referrals are a key way to identify new target guests.

Referrals will be generated in the following manners:. Hosts are expected to average 45 hours per week during a normal five-day workweek but the time commitment will vary. Though the quality of your work is more critical than when you work, you will be expected to adhere to any schedule set by the department. Hosts will also be required to be on property during all special events and when large numbers of their target group are scheduled to be on property.

The casino host verbatim reports are reviewed and disseminated to the Hosts for follow up. The Host is expected to contact their customer within 72 hours of receiving the survey and report the outcome of their call to Player Development Management. A critical component of this objective is outbound telemarketing and daily.

It is expected that each host will call at least 75 calls each week. Lists of coded players, new-to-property, uncoded, soon-to-be-inactive and newly inactive players will be provided on a monthly basis. Lists of players may be also being provided in order for hosts to telemarked target customers for special events or promotions.

The comp exception report is designed to hold team members accountable for any comps that are an exception to our normal comp guidelines. Each host is required to review his or her Comp Exception Report. This report indicates the level to which a guest was comped during their last trip. Communication between hosts and their players is a department priority. All Hosts are provided cell phones to ensure the utmost in guest service at all times. Additional compensation may be earned through an individual quarterly and team quarterly financial incentive program.

We'll get back to you as soon as possible. Maintenance Constant surveying of the gaming floor. In particular, all table game and slot areas Responding in a timely and efficient manner to all table and slot phone calls Responding in a timely and efficient manner to all outlet phone calls Extending the VIP experience to all players Enrolling new potential players in the Club Card program Qualifying each player Educating potential new and existing players One hour per day schedule permitting in a designated area for exposure to guests and players on the casino floor Assist in addressing all player concerns within their authority or will notify the appropriate person to solve the problem Every call is an opportunity to grow business.

This ensures that we have appropriate coverage at all times. Any deviation to these policies must be approved in advance by upper management.

Casino Telemarketing — nickippolito. It is crucial that the Casino Host Training manage their time accordingly to effectively penetrate their database and achieve or surpass their telemarketing goals Effective telemarketing involves Casino Host Training consistently calling their assigned players and extending a personal invitation to come to the property.

Using an event, special occasion, or a decline in activity as the basis, Casino Host Training will make telephone calls to their guests in order to try to secure a future trip. Telemarketing efforts may increase depending on business demands e. Walking through the different areas of slots, tables, and the players club.

Every player, regardless of worth or relationship code should be made to feel like an important guest of DTG Casino. Weekly Schedules Casino Host Training are expected to average 45 hours per week during a normal five-day workweek but the time commitment will vary.

Casino Host Training will also be required to be on property during all special events and when large numbers of their target group are scheduled to be on property. Reports are handed out to the individual team members that have generated the comp exception. All reports must be turned in within 72 hours to the upper management.

Exceptions that are turned in without a standard comp exception response will be turned into upper management. Team Incentive Annual team benchmark goals are calculated as the sum of all Executive Casino Casino Host Training quarterly theoretical benchmarks within the given quarter. Assignment of New Players To request a player as a hard code a host must show that the player is new to the property, They actively bought them back to the property, lifted play, or booked them into an event At the end of each month the host can submit to have prospecting players hard coded to them.

Their play will count towards bonus starting on the first of the following month. A host can also request a prospecting code via acquisition, inactive lists, referrals, and acquiring lines for players.

Adjustments to the Incentive Plan Adjustments to the incentive program may be made as needed to ensure the program fairly rewards the Casino Casino Host Training for their results. At the discretion of upper management, adjustments may be made as a group or individually if the following conditions exist: Casino Host Training or department are not on pace to achieve their goals Management wants to ensure a strong and productive 4 th Quarter Player Self-Restriction or Gaming Prohibited Status Death of an assigned player Disability of the assigned player, thus prohibiting them from playing or traveling Bankruptcy or inability to pay outstanding credit of an assigned player Assigned player encounters financial hardship due to a catastrophe or conditions independent of their gambling activity i.

Casino Host Training Build Relationships with first time players to increase the likelihood of additional visits. Identify New Players — Casino Host Training Hosts will assist players by answering questions regarding the use and benefits of the Tiered Cards and the benefit of play consolidation. Proactive comping by placing guests to extend length of stay. Informing new prospects about the benefits earned by their play.

Quick telemarketing or email follow-up to ensure return visitation. Increase Visitation from Target Players — Casino Host Training Incremental trips will be generated from the target group in several ways: Diverting trips from competitors by focusing on property amenities.

Generating additional trips to property. Consolidating play to gain their whole gaming budget. If you were in charge, what would you do to make Hollywood Casino at Col Columbus, Ohio - Hollywood Casino at Columbus. How are the working hours? What is the work environment and culture like at Turning Stone Resort Ca Player Development Manager Potawatomi Bingo Casino - reviews - Milwaukee, WI Marquette area Maintain relationships with top players , as well as potential top players to ensure the highest level of guest satisfaction What would you suggest Potawatomi Bingo and Casino management do to prev What is the interview process like?

Potawatomi Bingo and Casino - Milwaukee, Wisconsin. IGT is a global leader in casino gaming entertainment and continues to transform the industry by translating casino What would you suggest IGT management do to prevent others from leaving On average, how many hours do you work a day? How would you describe the pace of work at Affinity Gaming? Experience in client and server development.

Sound knowledge of software and team development Engineering Manager - Burlingame, California. Currently operating in the top two casino gaming markets in the world, Wynn is financially stable How did you feel about telling people you worked at Wynn Las Vegas?

Provide direct and general supervision to the operations staff in an effort to actively build relationships View all Pinnacle Entertainment jobs in St. Louis, MO - St. Louis jobs Salary Search: Manager salaries in St. Louis, MO Learn more about working at Pinnacle Entertainment Pinnacle Entertainment questions about work, benefits, interviews and hiring process: What kind of drug test do they give out? Manage and develop the mychoice card program, including attainment of player Manager salaries in Washington, PA Learn more about working at Pinnacle Entertainment Pinnacle Entertainment questions about work, benefits, interviews and hiring process: Pinnacle Entertainment - Washington, Pennsylvania.

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This ensures that we have appropriate coverage at all times. Any deviation to these policies must be approved in advance by upper management. Casino Telemarketing — nickippolito. It is crucial that the Casino Host Training manage their time accordingly to effectively penetrate their database and achieve or surpass their telemarketing goals Effective telemarketing involves Casino Host Training consistently calling their assigned players and extending a personal invitation to come to the property.

Using an event, special occasion, or a decline in activity as the basis, Casino Host Training will make telephone calls to their guests in order to try to secure a future trip. Telemarketing efforts may increase depending on business demands e. Walking through the different areas of slots, tables, and the players club.

Every player, regardless of worth or relationship code should be made to feel like an important guest of DTG Casino. Weekly Schedules Casino Host Training are expected to average 45 hours per week during a normal five-day workweek but the time commitment will vary. Casino Host Training will also be required to be on property during all special events and when large numbers of their target group are scheduled to be on property. Reports are handed out to the individual team members that have generated the comp exception.

All reports must be turned in within 72 hours to the upper management. Exceptions that are turned in without a standard comp exception response will be turned into upper management. Team Incentive Annual team benchmark goals are calculated as the sum of all Executive Casino Casino Host Training quarterly theoretical benchmarks within the given quarter. Assignment of New Players To request a player as a hard code a host must show that the player is new to the property, They actively bought them back to the property, lifted play, or booked them into an event At the end of each month the host can submit to have prospecting players hard coded to them.

Their play will count towards bonus starting on the first of the following month. A host can also request a prospecting code via acquisition, inactive lists, referrals, and acquiring lines for players. Adjustments to the Incentive Plan Adjustments to the incentive program may be made as needed to ensure the program fairly rewards the Casino Casino Host Training for their results. At the discretion of upper management, adjustments may be made as a group or individually if the following conditions exist: Casino Host Training or department are not on pace to achieve their goals Management wants to ensure a strong and productive 4 th Quarter Player Self-Restriction or Gaming Prohibited Status Death of an assigned player Disability of the assigned player, thus prohibiting them from playing or traveling Bankruptcy or inability to pay outstanding credit of an assigned player Assigned player encounters financial hardship due to a catastrophe or conditions independent of their gambling activity i.

Casino Host Training Build Relationships with first time players to increase the likelihood of additional visits. Identify New Players — Casino Host Training Hosts will assist players by answering questions regarding the use and benefits of the Tiered Cards and the benefit of play consolidation. Proactive comping by placing guests to extend length of stay.

Informing new prospects about the benefits earned by their play. Quick telemarketing or email follow-up to ensure return visitation. Increase Visitation from Target Players — Casino Host Training Incremental trips will be generated from the target group in several ways: Diverting trips from competitors by focusing on property amenities.

Generating additional trips to property. Consolidating play to gain their whole gaming budget. Increase the Average Daily Theoretical Worth of Players Achieving a higher daily theoretical gaming win from target players is another key objective of the program. Hosts will accomplish this by: Communicating to the player the benefits of increasing daily play and play consolidation with Player development. Casino Host Training Hosts will aggressively prospect for new target players who have not been to Player development systems, llc or are not yet loyal to our Brand.

Identify and Develop New Players — Off Property Hosts will identify themselves as Player development systems, llc hosts and invite potential target guests to visit their professional or social setting. New Players — Referrals Referrals are a key way to identify new target guests. Referrals will be generated in the following manners: Convincing current target guests to provide leads to other potential target players.

Develop business from feeder-market player identification events. Casino Host Training Hosts are expected to average 45 hours per week during a normal five-day workweek but the time commitment will vary. Meet and greet guests playing slots or table games in high limit, regardless of relationship code.

Making room, restaurant, show, or event reservations. Identify prospects and enrolling them in the Club Card program. Assisting with guest questions or special requests, regardless of relationship code.

Solve any problems that may arise with guests, regardless of relationship code. Constant awareness of all high limit play taking place during shift. Casino Host Training Core daily Host activities should include: On the phone, the majority of issues usually deal with marketing offers and players that do not qualify for a casino rate. Some calls are for comps after a guest has checked-out. Every call is different and unique and with each, an opportunity to learn materializes.

I coach and support each call. In rare instances, I make actual calls myself. Finally, I supply management a report card on each host. He gave real life scenarios and situations that he had been through which made it easier to implement during the one on ones, as well as for future use.

Over 5 years ago I formulated and designed this uniquely branded curriculum one on one training and seminars in telemarketing casino guests. Over the past 5 years, traveling to casinos all over America, Canada, and Morocco, I have learned invaluable information and required a plethora of experiences making calls in so many various markets and demographics including Penn Gaming properties, Indian casinos, and down to smallest of proprietors.

With almost each training session I do, I modify the presentation from these learned experiences. Calling, booking, driving revenue, working the floor, working the pit, working the slots, cutting into to new players, and so much more. All my training is customized for your property and demographics. My clients and references verify the positive impact my training has had on their team but the casino hosts sing praises over how I have helped increased their numbers and helped them overcome their telemarketing inhibitions.

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Player Development Manager Hollywood Casino at Columbus - 9 reviews - Columbus, OH Develop and manage the player development area to cultivate relationships with high worth casino guests.

Penn National Gaming, Inc. What benefits does the company provide? If you were in charge, what would you do to make Hollywood Casino at Col Columbus, Ohio - Hollywood Casino at Columbus. How are the working hours? What is the work environment and culture like at Turning Stone Resort Ca Player Development Manager Potawatomi Bingo Casino - reviews - Milwaukee, WI Marquette area Maintain relationships with top players , as well as potential top players to ensure the highest level of guest satisfaction What would you suggest Potawatomi Bingo and Casino management do to prev What is the interview process like?

Potawatomi Bingo and Casino - Milwaukee, Wisconsin. IGT is a global leader in casino gaming entertainment and continues to transform the industry by translating casino What would you suggest IGT management do to prevent others from leaving On average, how many hours do you work a day? How would you describe the pace of work at Affinity Gaming? Experience in client and server development.

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Responsible for staff development and training programs. The main focus of this is to ensure hosts understand the importance of telemarketing and overcome any inhibitions. I get a first-hand evaluation revealing if the hosts have been making calls prior and if they are able to follow through with future tasks.

As they make calls in my presence, we experience real time casino telemarketing and are exposed to a numerous array of situations and inevitably, call backs and bookings. Every call is different and unique and with each, an opportunity to learn materializes.

I coach and support each call. In rare instances, I make actual calls myself. Finally, I supply management a report card on each host. He gave real life scenarios and situations that he had been through which made it easier to implement during the one on ones, as well as for future use.

Over 5 years ago I formulated and designed this uniquely branded curriculum one on one training and seminars in telemarketing casino guests. Over the past 5 years, traveling to casinos all over America, Canada, and Morocco, I have learned invaluable information and required a plethora of experiences making calls in so many various markets and demographics including Penn Gaming properties, Indian casinos, and down to smallest of proprietors.

With almost each training session I do, I modify the presentation from these learned experiences. Calling, booking, driving revenue, working the floor, working the pit, working the slots, cutting into to new players, and so much more. All my training is customized for your property and demographics. My clients and references verify the positive impact my training has had on their team but the casino hosts sing praises over how I have helped increased their numbers and helped them overcome their telemarketing inhibitions.

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