Roxy Palace Casino Review

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Read more This company hasn't claimed its Trustpilot profile and to our knowledge, doesn't actively invite its customers to write reviews on Trustpilot. Rate Roxy Palace Online Casino? Review Roxy Palace Online Casino now. Roll over stars, then click to rate. Tap stars to rate 1 star: Bad — unacceptable experience, unreasonable and rude conduct.

Poor — an inadequate experience with a lot of friction. Average — acceptable experience but with some friction. Great — decent treatment and very little friction. Excellent — no reservations, I would recommend this company to anyone. Language All Languages 31 English 30 Deutsch 1. Only the latest review will count in the company's TrustScore.

Never had any issues with roxy, fast payouts, fun slots and you can win there every now and then. Roxy Palace, I deposited 50 and received a bonus, and I played all night long, 3 days straight on and off. I have played and wagered the required amount, I wanted to cash out dollars, I get emails that I have to send DOC'S, I send all required information, and I get all kind of delayed responses, Like the license was not clear, please re-send. Almost likely to send any excuse not to pay me, taking advantage of the fact I can reverse the winnings.

After 2 weeks of sending doc's back and forth, they say I am now verified. I thought the cash would be in the credit card, then they say I need to send Instadebit info, as credit cards can't be used. I then went though another week of sending instadebit info, and having to update my address with instadebit as well.

So here goes another week of trying to get my thousand dollars back, then I foolishly gamble bucks slowly during this time. After the payment teams says "go ahead and make another withdrawal" in the system, I go into the system again to withdraw the bucks remaining in the account, and now 48 hour hold is on again. Of course I can reserve the withdrawal if I want to play again. It seems to go in circles around this site if you want to cash out.

Still waiting for my bucks from the site, if I get it I will update you, but this seems awfuly strange to waiting this long, when they take your payment right away from your card.

I thought since I am verified and they reversed the first deposit they would just cash out the remaining balance, but I had to go though the withdrawal option again, still waiting for the first withdrawal of bucks still!

If I hear from them tomorrow I will update. Hopefully I can get my bucks within the next 2 weeks, and I am not going to gamble on the site until I get my cash back at least. This is not the site for making withdrawal, I wish they were more careful taking the money, but they are not! Well it is Thursday Nov 3 AM, and I have not heard of anyone from Roxy Palace, not sure if they went went Bankrupt or what, there so called 24 hour service seems unlikely. I am still in reverse holdings on only bucks, I can't believe that they can't Free Spin Casino Zdarma Antivirus out bucks, is this place broke or what?

If you ever want to cash out from this place you might have to go visit them in Malta or where ever they are from. Next Update Friday, and I will let you know if I ever receive the money! I finally received my from Instadebit from Roxy Palace, although I won't see it in my bank account for another days, I am finally glad this is done and over with. Not sure how withdrawals are not quicker, they could use some fresh cash out rules, not sure if I Roxy Palace Casino Review ever gamble again there as well!

But at least it is done! Thanks for the hassle! After registering, they double your first deposit with a bonus to the same amount. They do this automatically without your consent. This then ties you into wagering requirements of 20 times your bonus and deposit. Consequently you only notice when trying to work out why you cannot withdraw. Roxy palace will not remove the bonus so Roxy Palace Casino Review can withdraw any winnings. What they are doing is illeagal and I will be taking this further.

Stay away at all costs!!

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Just recently signed up to Roxy Palace, at first it was great! So I should have receive a refund, This happened times each time I complain about the issue it would take a day to resolve I managed to receive 2 refunds however I know for a fact that I still have funds missing. Which was not solved due to lack of proof. I will give credit when its due. The customer service during these stressful times was excellent, very polite and professional. After days of contacting Customer service and requesting to check my gameplay with their software provider, they have finally refunded me for my bets.

Fantastic casino fair gaming in my opinion and most of all first class customer service. They where quick to answer my emails clearly and politely even when I sent them in the middle of the night they still responded. And congratulated me on my win which they didn't have to do so I appreciated that: As for anyone upset about the whole bonus thing it clearly states it in the terms and conditions.

Overall great experience thanks. We all know that these sites promote bonuses, and if you accept then you can't withdraw winnings until you've gambled a certain amount. However, RoxyPalace goes a step further, and doesn't give you a choice about whether to accept the bonus.

You're compelled to gamble - surely in breach of some sort of legislation? I didn't dip below my initial deposit, so didn't use the bonus.

To add to that, their customer service at least the lady I spoke to was appalling - rude, and Roxy Palace Casino Review.

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Deposited money, did Roxy Palace Casino Review ask for or sign up for bonus. Won a bit from my deposit so went to withdraw. Told I needed to deposit with a credit card or email photo I'd? Email photo I'd and tried to withdraw. Couldn't as had no met wagering requirements for bonus, what freaking bonus I did not want one.

Emailed CS and they stripped my of bonus and winnings leaving just my initial deposit. Beware they are con artists. I have played at Roxy for a few years and it's always been ok but recently they started a big marketing drive that meant I received loads of email which was a bit annoying. That was shortly before they were acquired by 32Red and it seems to have slowed down now.

They offer only MicroGaming slots, so I do play at other places but my experience of Roxy is that they are a professional operation who take customers seriously and they do abide by a code of good practice which means payments and so on are hassle free. I signed up through one of the free spins offers they promote on UK Casino Awards and the spins were quite high value not like lots of the Netent deals which are 1p a spin.

Overall worth a look for sure.

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On the slight plus side my call was answered straight away, it's just a shame the person on the other side was extremely unhelpful and kept on dodging the questions.

Closed the casino after no wins for about months, since 32red bought it its getting worse by the minute. So i deposited buckazoids At first everything seemed ok until I won big. And then a few days later they cleared my account. Really, really bad experience with this company and the customer support team.

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I decided to check out roxy palace after I saw the TV advert. I didn't have any expectations but I was pleasantly surprised. Nice, easy site to use and had some great games. Mega Moolah is my favourite.

Top platform, highest jackpots, greatest diversity of games, best service! Way to go Roxy Palace! Fantastic games and I couldn't believe how helpful and friendly the staff was on the chat. They really cared about my request and gave me a clear answer to my questions. I had a few winnings as well which at the end is what matters the most! Roxy Palace certainly deserves a compliment.

A great casino, very easy to navigate on their website and when I had a question customer service was very helpful and friendly. I would certainly advise anyone to try it out! Roxy Palace is a great casino. Very good graphics and lots of games to choose from. The payouts are nice and quick. To reply as a company, please log in to your business account.

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  1. Trusted Roxy Palace Casino review, including real players' reviews and ratings, games, complaints, latest bonus codes and promotions.:
    Roxy Palace Casino Review - Discover more about this popular casino, its game-play & bonus options. With over games and bonuses up to £! Play online casino games at Roxy Palace Casino. Up to £ Casino Welcome Bonus available. Comments, opinions and reviews on Roxy Palace Casino written by real casino customers sharing their experience with other gamblers.
  2. Last Updated ; May Roxy Palace casino are part of the Roxy group of casinos and use Microgaming software. Sign-Up Bonus - % up to £:
    Do you trust Roxy Palace Online Casino? Join 31 customers in voicing your opinion today! | nguyensan.me Read a comprehensive review of Roxy Palace Casino including overview of all games, bonuses, promotions and payment methods. Write a comment about Roxy Palace Casino and share your experience. Check out nguyensan.me's Roxy Palace Casino Review to see the site's usability and features, game variety, and exclusive bonus offers!
  3. A detailed review of Roxy Palace Casino including screenshots, software & games, cashout time, bonuses and promotions. £ FREE welcome bonus package.:
    I've played at Roxy Palace for years and I wouldn't recommend it to all players but for certain types of player it is a decent casino.
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Stay away at all costs!! Just recently signed up to Roxy Palace, at first it was great! So I should have receive a refund, This happened times each time I complain about the issue it would take a day to resolve I managed to receive 2 refunds however I know for a fact that I still have funds missing.

Which was not solved due to lack of proof. I will give credit when its due. The customer service during these stressful times was excellent, very polite and professional. After days of contacting Customer service and requesting to check my gameplay with their software provider, they have finally refunded me for my bets.

Fantastic casino fair gaming in my opinion and most of all first class customer service. They where quick to answer my emails clearly and politely even when I sent them in the middle of the night they still responded.

And congratulated me on my win which they didn't have to do so I appreciated that: As for anyone upset about the whole bonus thing it clearly states it in the terms and conditions. Overall great experience thanks. We all know that these sites promote bonuses, and if you accept then you can't withdraw winnings until you've gambled a certain amount.

However, RoxyPalace goes a step further, and doesn't give you a choice about whether to accept the bonus. You're compelled to gamble - surely in breach of some sort of legislation? I didn't dip below my initial deposit, so didn't use the bonus.

To add to that, their customer service at least the lady I spoke to was appalling - rude, and abrupt. Deposited money, did not ask for or sign up for bonus.

Won a bit from my deposit so went to withdraw. Told I needed to deposit with a credit card or email photo I'd? Email photo I'd and tried to withdraw. Couldn't as had no met wagering requirements for bonus, what freaking bonus I did not want one. Emailed CS and they stripped my of bonus and winnings leaving just my initial deposit. Beware they are con artists.

I have played at Roxy for a few years and it's always been ok but recently they started a big marketing drive that meant I received loads of email which was a bit annoying. That was shortly before they were acquired by 32Red and it seems to have slowed down now.

They offer only MicroGaming slots, so I do play at other places but my experience of Roxy is that they are a professional operation who take customers seriously and they do abide by a code of good practice which means payments and so on are hassle free. I signed up through one of the free spins offers they promote on UK Casino Awards and the spins were quite high value not like lots of the Netent deals which are 1p a spin.

Overall worth a look for sure. On the slight plus side my call was answered straight away, it's just a shame the person on the other side was extremely unhelpful and kept on dodging the questions. Closed the casino after no wins for about months, since 32red bought it its getting worse by the minute.

So i deposited buckazoids At first everything seemed ok until I won big. And then a few days later they cleared my account. Really, really bad experience with this company and the customer support team. I decided to check out roxy palace after I saw the TV advert. I didn't have any expectations but I was pleasantly surprised. Nice, easy site to use and had some great games. Mega Moolah is my favourite. Top platform, highest jackpots, greatest diversity of games, best service!

Way to go Roxy Palace! Fantastic games and I couldn't believe how helpful and friendly the staff was on the chat. They really cared about my request and gave me a clear answer to my questions. I had a few winnings as well which at the end is what matters the most! Roxy Palace certainly deserves a compliment. A great casino, very easy to navigate on their website and when I had a question customer service was very helpful and friendly.

I would certainly advise anyone to try it out! The latter variant features an interesting functionality, which we believe will greatly please casino novices — the Watch Game Feature enables inexperienced players to first watch a single game without risking their own money. Sure, the lack of diversity is a bit underwhelming, but the quality of the games is enough to compensate for the fact. No casino will ever be complete if it does not have poker on offer.

The all-time favorite game of skill has acquired the status of an absolute must in both land-based and online casinos. A total of 24 variations of Video Poker are offered up to date on the website of Roxy Palace. The software developer the brand works in collaboration with has made sure customers are provided with the best of quality and maximum safety.

If you feel you still lack the skill and experience necessary for playing casino poker, why not try out this version of the game? Video poker is predominantly a game of chance and as such is much easier to play. The Live Casino is also powered by software giant Microgaming and has plenty of advantages to offer. The games are streamed in real-time directly from a brick-and-mortar casino. The HD stream allows players to meet their friendly and expertly-trained dealers and face off against other participants in the games.

The options featured in the Live Casino include baccarat, roulette and blackjack. The only requirement for a smooth and uninterrupted game session is to have a reliable, stable internet connection. As both computer and mobile technologies are in full swing at the present moment, more and more players demand to be able to enjoy their favorite games in the comfort of their surroundings. If you happen to be one of those demanding players, who insist on utmost flexibility, ease and convenience, Roxy Palace Casino is just the right spot for you.

For the purpose, your machine should meet certain technical requirements. Of course, it is possible to run the software on lesser machines with only 1GB RAM and MB graphics card memory, but the performance will be far from impressive.

The good news, however, is that the software is compatible will all operating systems — Windows, Linux and Mac. The download will take seconds to complete, provided that your internet connection is good. The second option is equally convenient but is more suitable for gaming fans who lack free disk space on their computers the software calls for 10GB hard disk space.

Such players can simply register with real money accounts and enjoy the flash version of the games on condition they have the Adobe Flash Player plug-in installed on their devices. Roxy Palace keeps up with the latest trends in the online casino industry and is available for play on the go.

Once again, players are faced with two options. The website works well on all widespread smartphones and tablets — Android, iOS, Blackberries, Windows phone etc. Of course, to live up to the highest standards in the industry, Roxy Palace Casino has developed its own downloadable applications, one for iOS and one for Android devices.

The app allows players to pick between 22 gaming options. To receive a download link, players must simply enter their mobile numbers and it will be automatically sent to their phones as a text message. The generosity of Roxy Palace Casino is unmatched as the gaming operator grants newcomers yet another bonus on their second deposit.

Mobile gamers are not neglected, either. Special free money giveaways are also available. In addition, players are provided with the opportunity to accumulate profits by simply doing what they love best, that is playing their favorite casino games. The thing is Roxy Palace has set up its own Loyalty Rewards Program and from the first moment you register with a real-money account, you automatically become a Blue Level member.

This is a four-tier loyalty program, the highest level being the Platinum one. The higher your tier, the more benefits you will be able to enjoy. For instance, players with Platinum status are granted access to special prize draws, get exclusive previews of the latest additions to the gaming catalog and have a personally-tailored promotional calendar. Each member of the Loyalty Program, regardless of their tier level, can collect points by placing real-money wagers in the casino.

They can be exchanged for free credits to play with. At Roxy Palace, they always like to make sure their customers are provided with a great number of payment solutions to suit their personal needs and requirements in the best way possible. Under no circumstances should any of the information you provide be disclosed to third parties. Each transaction to and from the casino is heavily encoded with a bit encryption to ensure players can have their peace of mind.

The gaming operator offers a wealth of deposit methods. Bank transfers are also accepted , while players residing in Australia can opt to use POLi. As you can see, some of the deposit methods are country-specific and may not be available in your country of residence. Deposits typically require only minutes to complete.

Most of the methods mentioned above are suitable for cashing in your winnings with very few exceptions such as Mastercard, Diners Club International, and PaySafeCard. Unlike deposits, withdrawals require more time to process and complete — a fact, which is to be explained with the security measures Roxy Palace upholds to.

Besides, there is a pending period of 48 hours for approval. Once your request has been approved, the funds will be sent to you within a period of up to seven business days. Roxy Palace provides comprehensive, time-efficient and expert customer support to its players. Should you need any assistance, more detailed information or answer to your queries, do not hesitate to contact the casino support staff that is on standby to provide help 24 hours a day, seven days a week.

If you still fail to find more detailed information there, feel free to get in touch with a support agent. There are several ways to reach the team. One is to call over the telephone line which is available around the clock. Another way it to send the support representatives an email with your inquiry or fill out the Feedback box available in the Contact section of the website.

The most convenient way to receive information or assistance is by using the Live Chat feature on the website. Support is provided in a variety of languages including so players are not required to be fluent in English in order to receive comprehensible answers to their questions.

Roxy Palace Casino has managed to build up an enviable reputation due to its fair and timely payouts, reliability, security and considerate treatment of players. Roxy Palace has obtained licenses from two of the most respected regulatory bodies in the world.

The first one is the Gibraltar Gambling Commission , while for customers with permanent residence in Great Britain, the casino is licensed and regulated the UK Gambling Commission which further contributes to its integrity. The gaming provider operates as a part of the 32Red Plc.

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